Sasta Sahitya Mandal is committed to delivering your orders efficiently and promptly. Please review our shipping policy below to understand the details regarding processing, shipping, and delivery of your purchases.

1. Order Processing Time

  • All orders are processed within 2-3 business days after the order is placed and payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Charges

  • Shipping charges are calculated based on the weight and destination of the order.
  • The exact shipping cost will be displayed at checkout before payment.
  • Free shipping may be available on specific orders or promotional offers.

3. Shipping Methods

  • We use reliable shipping partners to deliver orders across India.
  • Delivery time typically ranges between 5-7 business days, depending on your location.
  • Expedited shipping options may be available at an additional cost.

4. Shipping Areas

  • Currently, we ship only within India. International shipping services are not available at this time.

5. Order Tracking

  • Once your order is shipped, a tracking number will be sent to your registered email address.
  • You can use this tracking number to monitor the status and progress of your delivery.

6. Delivery Delays

  • While we strive to deliver orders within the estimated time frame, certain factors such as weather conditions, strikes, or unexpected logistical challenges may cause delays.
  • In such cases, we will notify you promptly about any significant delay.

7. Undeliverable Packages

  • If a package is returned to us due to incorrect address details or unavailability of the recipient, re-shipping will be subject to additional shipping charges.
  • Please ensure that all shipping information provided is accurate to avoid delays or returned orders.

8. Damaged or Lost Shipments

  • In the event that your order is lost or arrives damaged, please contact us immediately at [customer support email/phone number].
  • We will work with the courier service to resolve the issue, and if necessary, send a replacement or issue a refund.

9. Cancellation and Modifications

  • If you wish to cancel or modify your order, please contact us within 24 hours of placing the order. Once the order has been shipped, no modifications or cancellations can be made.

Contact Us

For any questions regarding shipping, please contact our customer support team at:

Phone: 011-41523565, +91 9268192230
Email: sastasahityamandal@gmail.com
Office Hours: Monday to Saturday, 10 AM to 6 PM (IST)